FAQs
NXTLY Frequently Asked Questions
Last Updated: August 22, 2026
Welcome to NXTLY! Here are answers to some of the questions our customers may have.
1. What is NXTLY?
NXTLY is an online store offering products to customers in the United States and around the world.
We are committed to providing a simple and convenient shopping experience.
2. Where does NXTLY ship?
We ship to customers in the United States and internationally, subject to product availability and applicable shipping restrictions.
Some products may have specific shipping limitations.
3. How long does shipping take?
Orders are generally processed within 1–3 business days.
Estimated delivery times are:
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United States: 5–8 business days after processing.
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International: 5–8 business days after processing.
These are estimates and are not guaranteed delivery dates. Customs, carrier delays, weather, holidays, and other circumstances may affect delivery times.
For more information, please see our Shipping Policy.
4. How much does shipping cost?
Shipping costs vary depending on your location, order, package size, weight, and available shipping method.
Your available shipping options and costs will be displayed during checkout before you complete your purchase.
5. Will I receive a tracking number?
When tracking is available, tracking information will be provided after your order ships.
Please allow some time for the carrier's tracking system to update after your tracking information becomes available.
6. Do you ship internationally?
Yes! NXTLY ships internationally.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their destination country.
7. Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or shipped.
8. What is your return policy?
We generally accept eligible returns within 30 days of delivery.
Returned products should generally be unused, in their original condition, and include their original packaging and included materials when reasonably applicable.
Some products may be excluded from returns.
Please see our Return & Refund Policy for complete details.
9. How do I start a return?
Contact us at:
Please include your order number, the product you want to return, and the reason for the return.
Please do not send an item back until you receive return instructions from NXTLY.
10. Who pays for return shipping?
For returns due to a change of mind, incorrect selection, or similar reasons, the customer is generally responsible for return shipping.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, NXTLY may provide a prepaid return method or cover reasonable return shipping costs where appropriate.
11. When will I receive my refund?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds are generally sent to the original payment method.
Your bank or payment provider may require additional time to process the refund and make the funds available.
12. What if my order arrives damaged?
If your order arrives damaged, contact us as soon as reasonably possible at:
Please provide your order number and photographs of the damaged product and packaging when possible.
We will review the situation and determine the appropriate solution.
13. What if I received the wrong product?
We're sorry if that happens!
Contact us at ethanogunyemi108@gmail.com with your order number and photos of the product you received.
We'll review the issue and work with you on an appropriate solution, which may include a replacement, exchange, or refund.
14. What if my tracking says my package was delivered but I can't find it?
First, check around your delivery location and with household members, neighbors, or building management.
You can also contact the shipping carrier directly.
If you still cannot locate your package, contact us at ethanogunyemi108@gmail.com, and we'll do our best to assist you.
15. What happens if I enter the wrong shipping address?
Please contact us as soon as possible if you notice an incorrect shipping address.
If your order has not been processed, we may be able to update it.
If the order has already shipped, we cannot guarantee that the address can be changed.
Customers are responsible for providing accurate shipping information at checkout.
16. Do international orders have additional fees?
They may.
Depending on your country, you may be charged customs duties, import taxes, VAT, brokerage fees, or other charges.
These fees are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
17. Can I exchange an item?
Exchanges may be available for eligible products depending on product availability.
Contact ethanogunyemi108@gmail.com with your order number and the product you would like to exchange.
18. Are all products eligible for returns?
No.
Certain products may not be eligible for return, including personalized or custom products, certain sanitary or hygiene products, digital products that have been accessed where permitted by law, gift cards, and products clearly marked as final sale.
Specific return conditions may also be listed on individual product pages.
19. How can I contact NXTLY?
You can contact us by email:
Please include your order number when contacting us about an existing order so we can assist you more quickly.
20. I have another question. What should I do?
We're happy to help!
If your question isn't answered here, contact us at:
Our goal is to provide helpful customer support and make your NXTLY shopping experience as smooth as possible.
Thank you for choosing NXTLY!