Return Policy

NXTLY Return & Refund Policy

Last Updated: August 22, 2026

At NXTLY, we want you to be happy with your purchase. If you are not satisfied with your order, we offer a 30-day return period for eligible products.

1. Return Window

You have 30 days from the date your order is delivered to request a return.

After 30 days, we generally cannot offer a refund or exchange unless required by applicable law.

2. Return Requirements

To be eligible for a return, your item should:

Be returned within 30 days of delivery.
Be unused and in its original condition.
Be in the original packaging when reasonably applicable.
Include accessories, tags, manuals, and other materials that came with the product when reasonably applicable.
Not show damage caused by misuse, abuse, or improper handling.

We reserve the right to refuse a return that does not meet these requirements, subject to applicable law.

3. Items That Cannot Be Returned

Certain products may not be eligible for return, including:

Personalized or custom-made products.
Perishable products.
Certain hygiene or sanitary products.
Digital products that have been downloaded or accessed, where permitted by law.
Gift cards.
Products clearly marked as Final Sale.
Other products specifically identified as non-returnable on their product page.

If a product has special return conditions, those conditions will be displayed on the product page or at checkout when applicable.

4. How to Start a Return

To request a return, contact us at:

ethanogunyemi108@gmail.com

Please include:

Your full name.
Order number.
Product you want to return.
Reason for the return.
Photos of the product when appropriate.

Do not send an item back without first contacting NXTLY and receiving return instructions.

5. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, selected the wrong size or variation, or no longer want the item, you are generally responsible for the return shipping costs.

If the item is defective, damaged when received, incorrect, or materially different from what was ordered, NXTLY may provide a prepaid return label or reimburse reasonable return shipping costs where appropriate.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at:

ethanogunyemi108@gmail.com

Please provide your order number and photographs or other information showing the problem.

Depending on the circumstances, we may offer:

A replacement.
An exchange.
A refund.
A partial refund where appropriate.
Another reasonable solution.

7. Refunds

Once we receive your returned item, we will inspect it and determine whether it qualifies for a refund.

If your return is approved, your refund will generally be issued to your original payment method.

Please allow additional time for your bank, credit-card company, or payment provider to process and post the refund.

Original shipping charges are generally non-refundable unless required by applicable law or otherwise stated by NXTLY.

8. Partial or No Refunds

A partial refund or rejection of a return may apply when an item:

Shows signs of use beyond what is reasonably necessary to inspect the product.
Is damaged due to misuse or improper handling.
Is missing accessories or components.
Is returned outside the applicable return period.
Does not meet the stated return requirements.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

9. Exchanges

If you would like to exchange an item, contact us at ethanogunyemi108@gmail.com.

Exchanges may depend on product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate option.

10. Orders That Are Returned to Sender

If an order is returned to us because of an incorrect address, refused delivery, failure to collect the package, or unpaid applicable customs charges, we will contact you when reasonably possible.

Any refund may be reduced by applicable return shipping, handling, or other costs where permitted by law.

11. International Returns

Customers outside the United States are responsible for following the return instructions provided by NXTLY.

International customers may be responsible for return shipping costs, customs requirements, duties, taxes, or other fees associated with returning an item, except where NXTLY is responsible under applicable law or has agreed otherwise.