Shipping Policy

NXTLY Shipping Policy

Last Updated: August 22, 2026

At NXTLY, we aim to make your shopping experience simple and reliable. We currently ship orders internationally.

1. Where We Ship

NXTLY ships to customers in the United States and internationally, subject to product availability and any applicable shipping restrictions.

Some products may have specific shipping restrictions. If a product cannot be shipped to your location, this will be communicated when possible.

2. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays may begin processing on the next business day.

During sales, holidays, product launches, or periods of unusually high order volume, processing may take longer than usual.

Once your order has shipped, you will receive shipping information or tracking details when available.

3. Shipping Times

Estimated delivery times vary depending on your location, shipping method, product availability, and the shipping carrier.

United States

Estimated delivery:

3–10 business days after processing

International Orders

Estimated delivery:

7–20 business days after processing

These are estimates, not guarantees. Actual delivery times may vary.

International orders may take longer because of customs clearance, local postal services, weather, holidays, or other circumstances outside our control.

4. Shipping Costs

Shipping costs are calculated based on factors such as:

Destination.
Package size and weight.
Shipping method.
Number of items in the order.
Current carrier rates.

The available shipping options and applicable costs will be displayed during checkout before you complete your purchase.

From time to time, NXTLY may offer free shipping promotions or other shipping discounts. Any promotional terms will be displayed at the time of the offer.

5. Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to update after receiving your tracking number.

NXTLY is not responsible for delays caused by a carrier's tracking system.

6. International Shipping & Customs

International customers are responsible for understanding and complying with the import laws and regulations of their destination country.

Depending on your location, your order may be subject to:

Customs duties.
Import taxes.
VAT or similar taxes.
Brokerage or handling fees.
Other government or carrier charges.

These charges are generally not included in the product price or shipping charge unless specifically stated at checkout.

NXTLY is not responsible for customs fees, import taxes, or other charges imposed by your destination country.

If a package is refused because the recipient does not pay applicable customs charges, any resulting return shipping costs or other fees may be deducted from any eligible refund.

7. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

If you realize that your shipping address is incorrect, contact us as soon as possible at:

ethanogunyemi108@gmail.com

We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

NXTLY is not responsible for orders delivered to an incorrect address provided by the customer.

8. Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members, neighbors, or building management.
Contact the shipping carrier.
Contact NXTLY at ethanogunyemi108@gmail.com if you still need assistance.

NXTLY will make reasonable efforts to assist with delivery issues, but we cannot guarantee replacement or refund for packages confirmed as delivered by the carrier.

9. Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible at:

ethanogunyemi108@gmail.com

Please include:

Your order number.
A description of the damage.
Photos of the damaged product.
Photos of the packaging when available.

We will review the issue and determine the appropriate solution.

10. Shipping Delays

Delivery dates are estimates and may be affected by circumstances outside NXTLY's reasonable control, including:

Carrier delays.
Severe weather.
Natural disasters.
Customs delays.
Government restrictions.
Holidays.
Transportation disruptions.
Strikes or labor disruptions.
Incorrect or incomplete addresses.
High shipping volumes.
Other unforeseen circumstances.

NXTLY is not responsible for delays caused by circumstances outside our reasonable control.

If an order cannot be shipped within the applicable promised timeframe, NXTLY will provide any notices, options, cancellations, or refunds required by applicable law.

11. Multiple Items in One Order

If you purchase multiple products, your items may arrive in separate packages depending on product availability, warehouse location, shipping method, or carrier.

You may receive multiple tracking numbers for a single order.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

ethanogunyemi108@gmail.com

Because orders may be processed quickly, we cannot guarantee that changes or cancellations can be made after an order has entered processing or has shipped.

If an order has already shipped, you may need to follow our return procedure.